This Privacy Policy describes how XMarket ("we", "us", "our", the "App") collects, uses, shares, and protects your information when you use our mobile application and related services (collectively, the "Services").
XMarket is an online classifieds and marketplace app that lets users post advertisements (products, jobs, and businesses), browse listings, chat with other users, swap items, and manage subscriptions/ad boosts.
By downloading, accessing, or using XMarket, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the App.
1. Information We Collect
1.1 Information You Provide Directly
When you register an account, create a profile, post an ad, or contact us, we may collect:
- Account & identity data: first name, last name, email address, phone number, WhatsApp number, and password.
- Profile data: address, country, city, and profile picture.
- Business/shop data: shop or company name, company profile, contact email, company description ("about company"), and company size.
- Listing content: ad titles, descriptions, prices, categories, item photos, videos, job details, and swap requests you create.
- Communications: messages you send to other users through in-app chat, and any content you send to our support team.
- Reports & moderation: information you submit when reporting a user, ad, or content, or when blocking another user.
1.2 Information Collected Automatically
- Location data: With your permission, we collect precise (GPS) and/or approximate location to show location-based ads, help you post ads based on your location, and display listings on a map. You can enable or disable location access at any time in your device settings.
- Device & usage data: device model, operating system version, app version, language/locale preference, and general usage information.
- Push notification token: a unique token generated by Firebase Cloud Messaging to deliver push notifications.
1.3 Camera & Photos
With your permission, the App accesses your camera and photo/media library so you can upload images and videos for ads and set a profile picture. We only access media you explicitly select or capture.
1.4 Payment & Subscription Data
When you purchase a subscription or boost an ad, we process transaction-related information (such as invoice references and payment status). Actual payment card details are handled by the applicable payment processor / app store and are not stored by us.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account and user profile.
- Publish and display your advertisements and business listings.
- Enable communication between buyers and sellers via in-app chat.
- Provide location-based features and show relevant nearby listings.
- Send transactional and promotional push notifications (you can disable these in your device settings).
- Process subscriptions, ad boosts, and related payments.
- Provide customer support and respond to your requests.
- Detect, prevent, and address fraud, abuse, security issues, and violations of our terms.
- Comply with legal obligations and enforce our agreements.
3. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- With other users: Information you include in your public profile and ads (e.g., name, shop name, listing details, and the contact details you choose to display such as phone/WhatsApp) is visible to other users. Chat messages are shared with the users you communicate with.
-
With service providers: We share data with trusted third parties that help us operate the App, including:
- Google Firebase (Cloud Messaging) — push notifications and app infrastructure.
- Google Maps Platform — maps and geocoding for location features.
- For legal reasons: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of XMarket, our users, or others.
- Business transfers: In connection with a merger, acquisition, or sale of assets, information may be transferred to the successor entity.
Third-party services have their own privacy policies:
- Google Privacy Policy: https://policies.google.com/privacy
- Firebase: https://firebase.google.com/support/privacy
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where retention is required by law.
5. Your Rights and Choices
Depending on your location, you may have the right to:
- Access, update, or correct your personal information (via the in-app Edit Profile feature).
- Request deletion of your account and associated personal data.
- Object to or restrict certain processing.
- Withdraw consent (e.g., disable location or notifications in device settings).
- Request a copy of your data (data portability).
To exercise any of these rights, contact us at the email listed in the Contact Us section. We will respond within the timeframe required by applicable law.
Account & Data Deletion
You can request deletion of your account and personal data at any time by contacting us at admin@xmarket.ae. Upon verification, we will delete your account and personal information, subject to legal retention requirements.
6. Children's Privacy
XMarket is not intended for use by children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
7. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. International Data Transfers
Your information may be processed and stored on servers located outside your country of residence. By using the App, you consent to the transfer of your information to countries that may have data protection laws different from those in your jurisdiction.
9. Permissions Summary
The App requests the following permissions, each of which is used only for the stated purpose:
| Permission | Purpose |
|---|---|
| Internet / Network access | Connect to our servers and load content |
| Location (precise & approximate) | Location-based ads and nearby listings |
| Camera | Capture photos/videos for ads and profile picture |
| Photos / Media / Storage | Select and upload images/videos; save/open files |
| Notifications | Deliver push notifications |
You may revoke any permission at any time through your device settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy in the App and/or updating the "Last updated" date above. Your continued use of the App after changes take effect constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- XMarket
- Email: admin@xmarket.ae
- Website: https://xmarket.r-y-x.net
- Address: XMarket Portal, Dubai, United Arab Emirates (AE)